AI phone assistant for police departments
An AI phone assistant for your police non emergency line
Sofia answers every non emergency call on the first ring, sends emergencies to 911, connects callers to dispatch or the right officer, and gives command a record of every call. Live today at a North Carolina police department.
What does an AI non emergency phone assistant do?
Sofia answers your department’s non emergency line around the clock. Anything that sounds like an emergency is told to hang up and dial 911, and that rule is locked so it can never be edited by accident. For everything else she gets the caller’s name and number, connects them to dispatch or the officer they need, or takes a message and emails it to the right person. Residents can get records request and crash report links by text, and command gets daily reports.
How a non emergency call works
She answers on the first ring
With your department’s name, every hour of the day, even when dispatch is slammed.
Emergencies go to 911
Anything life threatening is told to hang up and dial 911. That safety rule is locked outside anything staff can edit.
She connects or takes a message
Dispatch for things that need an officer now, the right officer’s desk, or a clear message emailed to the right person.
Command gets the record
Every call is logged with a summary, and daily and weekly reports go to the chief.
Built for small departments
Every call answered
No rings out, no full voicemail boxes, no residents giving up.
Live to dispatch
Stranded motorists, welfare checks and anything that needs an officer now go straight to county dispatch.
Routed to the right officer
Callers asking for a specific officer get that officer’s desk or a message to them.
Texts residents what they need
Records request forms and crash report links by text while they are still on the phone.
Reports to command
Daily and weekly reports with call counts, topics and anything that needs follow up.
Resident surveys
Callers can rate the call afterward, so the chief sees how the line is working.
Live since July 2026. The Boiling Springs Police Department in Cleveland County, NC runs its non emergency line on Sofia today. Call the demo line and ask for the police department to hear exactly what residents hear.
Book a walkthroughQuestions people ask
Can an AI answer a police non emergency line safely?
Sofia only handles non emergency calls. Anyone describing an emergency is told to hang up and dial 911, and that rule is locked so no setting or staff edit can change it.
Does Sofia connect to criminal justice databases?
No. Sofia never touches NCIC or any criminal justice information system. She answers, routes and takes messages, and call recording is turned off on our government lines.
Can she transfer callers to dispatch?
Yes. Calls that need an officer now, like a stranded motorist or a welfare check, are connected to your county dispatch center.
What does it cost a small department?
Plans for departments start at $49 a month with no setup fee. Most small departments land well under the cost of one overtime shift a month.
How long does it take to set up?
Days, not months. We learn your department's routing, point your line to Sofia, and test it with you before it goes live.
Hear what your residents would hear
Call the demo line and pretend you are a resident calling the police non emergency line. She answers on the first ring.
Wilder Automation · 526 Dillard Rd, Belmont, NC 28012 · Veteran owned